For Every Response

In this episode of For Every Response, we hear from Kate Fisher-Stevens who heads up the National Data and Analytics Office which is part of the National Police Chiefs’ Council. It's a new organisation and shows a commitment to putting data at the heart of reform - with the recent policing white paper describing the government's ambitions to unleash the power of people through data. 

Kate shares her decades of experience and talks about data as a strategic asset and why leaders need to be on top of data whether they are experts or building their confidence.

It's a great conversation that reveals that data is foundational for future ambitions around the use of AI but she's also pragmatic about perfection - perfect data isn't the end game here. Listen to find out more. 

Speakers:

• Catherine Levin, Editor, Emergency Services Times
• Kate Fisher-Stevens, National Data and Analytics Office

This episode is sponsored by MSA Safety

The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.

 

CPD accreditation from CPDme

This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com.

Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD.

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Report Fraud was launched earlier this year and in this episode, Catherine Levin talks to Chris Bell from the City of London Police who ran the programme to create this new national service. 

He tells Catherine how this transformation programme brought together existing fraud services under one banner to tackle fraud and cyber crime with a firm focus on the victim. It's a complex process that Chris shares and demonstrates how it has been done in partnership with many other agencies. 

It's new and is bedding in, but with the national fraud strategy published on 9 March, it's timely to look at how this service will improve the victim experience and ways to prevent fraud happening in the first place.

Speakers:

• Catherine Levin, Editor, Emergency Services Times
• Chris Bell, City of London Police

This episode is sponsored by MSA Safety

The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.

 

CPD accreditation from CPDme

This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com.

Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD.

The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

In this episode Catherine digs into the detail of how the Emergency Operations Centre works by talking to Dan Ainsworth. Heading up operations for the North West Ambulance Service, Dan offers a rare insight into how the emergency and non emergency calls are handled by 900 operators working on 111 and 999 response. 

They talk about the systems, processes and technology but also highlight the human factors - how to keep call handlers safe and how to ensure that those who may having the worst day of their lives can be helped in a timely and caring way.

Speakers:

• Catherine Levin, Editor, Emergency Services Times
• Dan Ainsworth, North West Ambulance Service

 

This episode is sponsored by MSA Safety

The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.

 

CPD accreditation from CPDme

This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com.

Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD.

The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

As the Chief Executive Officer of the National Emergencies Trust, Mhairi Sharp heads up an organisation that responds in the immediate aftermath of disaster. She talks to Catherine Levin about how it's possible within four hours of an incident occurring to muster the resources required to set up a national fundraising appeal that can, as it did during Covid, lead to as much as £100m in donations. 

That's a tough job and she describes how an appeal must build on people's propensity to give as well answering the vital question: is it the right thing to do? With a firm focus on survivors, she tells Catherine about how monies reach those most in need and how those survivors have in turn informed practice for helping those who may be survivors in the future.

It's a fascinating conversation about how the voluntary, faith and community sector intersects with the emergency services when people may be in their darkest hour.

Speakers:

• Catherine Levin, Editor, Emergency Services Times
• Mhairi Sharp, National Emergencies Trust

 

This episode is sponsored by MSA Safety

The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.

 

CPD accreditation from CPDme

This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com.

Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD.

The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

In the second episode of our 'in conversation' series Catherine Levin talks to Lucy Macleod who is a Group Commander with London Fire Brigade but is involved in many areas of fire and rescue activity.

She shares how she finds time to not only look after the borough of Hammersmith and Fulham for her day job but also bring her wellbeing dog Blue to the Brigade to provide calm and relief from the trauma experienced by many on the front line. She talks about her work with national search and rescue organisations and what it's been like to win an award as most influential woman in fire. 

Speakers:

• Catherine Levin, Editor, Emergency Services Times
• Lucy Macleod, London Fire Brigade

 

This episode is sponsored by MSA Safety

The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.

 

CPD accreditation from CPDme

This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com.

Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD.

The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

In the first episode of our 'in conversation' series Catherine Levin talks to Kathryn Stone, the most recent inspector to join His Majesty's Inspectorate of Constabulary and Fire & Rescue Services.

Kathryn has an impressive CV and is hugely qualified for this important role, telling Catherine that she has found the sector welcoming and one where she is entirely comfortable.

She is not a former chief of police or fire but rather has a background that is deeply framed in the criminal justice space, with experience in supporting victims and heading up regulators.

They talk about performance, misconduct, culture, the victim experience and the evolution of the inspectorate's powers. It's a fascinating insight into the inspectorate so listen on to find out more.

 

Speakers:

• Catherine Levin, Editor, Emergency Services Times
• Kathryn Stone OBE, HMI, HMICFRS

 

This episode is sponsored by MSA Safety

The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.

 

CPD accreditation from CPDme

This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com.

Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD.

The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

Following on from the ESN Q&A bonus episode we bring you a second conversation, this time with the JESIP team who joined Catherine Levin for a webinar on 29 January.

Fielding 50+ questions sent to the team beforehand and during the live broadcast, they cover a wide range of topics from communications to scope, from the value of training and exercising and of course sharing the learning to improve multi agency operational response.

Speakers:

Catherine Levin, Emergency Services Times

Matt England, National lead for JESIP

Chris Dingle, JESIP Delivery Manager

 

You can watch the webinar on catch up too:

https://www.crowdcast.io/c/jesip-question-session

 

For Every Response is brought to you by Emergency Services Times. 

www.emergencyservicestimes.com

 

 

In this bonus episode we bring you the conversation with the Emergency Services Network team who joined Catherine Levin for a webinar on 15 January.

Fielding questions sent to the team beforehand and during the live broadcast, they get into the detail about what ESN will mean to the emergency services once it is delivered by 2029.

Speakers:

Catherine Levin, Emergency Services Times

Nigel Smith, ESN team in the Home Office

Paul Peck, IBM

Tomas Vanderick, BT/EE

 

You can watch the webinar on catch up too:

https://www.crowdcast.io/c/esn-question-session

 

For Every Response is brought to you by Emergency Services Times. 

www.emergencyservicestimes.com

 

 

Catherine Levin hosts this episode which looks at how to navigate cultural transformation drawing on the experience of fire services in Cumbria and Essex. Joined by Juliette Alban-Metcalfe from Real World Group, they look at how behavioural based leadership and culture change can take root in operational, high-stakes environments and how to create lasting, authentic impact.

Speakers: 

Catherine Levin, Emergency Services Times

Juliette Alban-Metcalfe, Real World Group

Kay Shelley, Essex County Fire and Rescue Service

Colin Wright, Cumbria Fire and Rescue Service

 

This episode is sponsored by MSA Safety

The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.

 

CPD accreditation from CPDme

This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com.

Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD.

The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

 

 

In our second episode with the British Safety Industry Federation, the panel looks at tender specifications. They argue that they are critical to securing the right products that deliver the quality and performance that teams need. Listen on to get insights into how robust tendering ensures end users get what they truly need.

Speakers:

• Natalie Wilson, host
• Amy Beams, Women in the Fire Service
• Simon Ash, HAIX
• John McIntyre, Merseyside Fire and Rescue Service

 

This episode is sponsored by MSA Safety

The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.

 

CPD accreditation from CPDme

This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com.

Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD.

The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

With AI fast becoming a big part of our lives, it's the same for the fire and rescue service. In this episode led by the National Fire Chiefs Council discover what some services are doing now, what could be possible in the future and and what they've learned from other sectors.

Speakers:

• Rich Preston, host
• Callum Faint, Leicestershire Fire and Rescue Service
• Frank Long, Royal Berkshire Fire and Rescue Service
• Charlie Anderson, Amazon Web Services

 

This episode is sponsored by MSA Safety

The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.

 

CPD accreditation from CPDme

This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com.

Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD.

The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

 

The NHS Blood and Transplant Service joined The Emergency Services Show on the show floor to encourage people to find out their blood type and sign up to be a blood donor. On the People & Skills Stage, Kate and Ian shared how they try to create behaviour change through campaigns that seek to get more donors and make blood donation a regular part of their life.  

Speakers:

• Joy Flanagan, host
• Kate Thomas, National Blood and Transplant Service
• Ian Williams, National Blood and Transplant Service

 

This episode is sponsored by MSA Safety

The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.

 

CPD accreditation from CPDme

This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com.

Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD.

The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.